At Paws-ItivelyAwesome, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy as outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in the same condition as when you received it.
- The item must be in its original packaging, including all tags, seals, and accessories.
- The return must be initiated within 30 days of receiving the order.
2. Non-returnable Items
Certain items cannot be returned, including:
- Opened or used products.
- Gift cards or downloadable content.
- Products marked as "final sale" or "non-returnable" at the time of purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at sales@paws-itivelyawesome.com or info@paws-itivelyawesome.com to request a return authorization.
- Provide your order number, the reason for the return, and any other relevant information (such as photos if the item is damaged or defective).
- Once approved, we will provide you with the return shipping address and instructions.
- Ship the item back to us using a traceable and insured shipping method to ensure it reaches us safely.
4. Refund Process
After we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear on your account.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide instructions for returning the damaged item and offer a replacement or full refund, depending on the situation.
6. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or damaged. If you are entitled to a refund, the original shipping charges will also be refunded in full.
7. Contact Us
If you have any questions regarding our return and refund policy, please contact us at:
Email: sales@paws-itivelyawesome.com | info@paws-itivelyawesome.com
Website: https://paws-itivelyawesome.com